Spokane County Water District No. 3

 

Operations During COVID-19

Office is temporarily closed due to quarantine: during business hours 8-4:30 M-F during non summer months (Labor Day to Memorial Weekend).

Summer Hours 7:30 am-4:30 pm M-Th, 8-12:00 Fri

The district will follow CDC recommendations, the District will recommend masks if you are not vaccinated  and please observe minimum CDC distance guidelines until further notice.

Need to pay your bill?  Please utilize our Pay Bill Online or call 866-723-9079 for automated credit card payments.  The District will also be processing mail and collecting payments from our District drop-box located in the front of our office (1225 N Yardley, Spokane Valley, WA 99212).  You may also enter the lobby practicing safe social distancing (Masks must be worn at this time).

Governor Inslee  has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services.  Spokane County Water District #3  is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency.  If you are experiencing hardship as a result of the COVID-19 pandemic  you may be eligible for support.  Financial relief  may include waived late fees, deferred shut-offs, and incremental payment plans to help customers through this difficult time.  This Proclamation does not relieve customers from the obligation to pay for utility services.

Gov Proclamation 20-23.4 – COVID-19 Ratepayer Assist

News Alerts

Weekly Commissioners meeting for Wednesday 9/15 has been rescheduled for Tuesday 9/14 @ 9:00 AM, sorry for any inconvenience this might cause.

Office is temporarily closed to customer access due to a COVID quarantine. Commissioner meeting may be accessible by phone during the meeting - 509-536-0121, Wednesday @ 9:00 AM.

Our customers can continue to use water for drinking, cooking and bathing, but may consider limiting use to extend the current chlorine supply. Anything you can do to curtail water usage would be greatly appreciated as the manufacturer is expected to be on-line within the week.

There is a potential regional chlorine shortage due to a power failure at a WA State manuf. facility that supplies most of the W. Coast. There are no immediate impacts as we continue to monitor for potential changes or needs.

Notice:
Summer Office Hours have changed: 7:30 am - 4:30 pm Mon - Thur and 8:00 am - 4:30 pm Fridays. If you have an emergency after hours please call our 509-536-0121 and follow the prompts to notify us of the emergency.

The novel coronavirus / COVID-19 virus has not been detected in tap water.  Standard procedures for tap water filtration, disinfection, and treatment removes or inactivate the virus.  In contrast, bottled water is not required to meet the same standards, it’s much more expensive, and both the manufacturing and resulting empty plastic bottles are harmful to our environment.  We encourage everyone to use (and store) tap water-it’s the safest, least expensive, and most environmentally sound source of water.

District staff continues to monitor developments related to the COVID-19 outbreak and we urge you to check back for updates related to our closures.

Need to reach us? Call (509) 536-0121 between 8:00AM – 4:30PM Monday thru Thur and Fridays 8-12 (summer months only) for billing related questions and operations related matters.  Emergency Calls please follow phone prompts and we will respond as soon as possible.

News Update: 

There is a potential regional chlorine shortage due to a power failure at a Washington State manufacturer who supplies chlorine to most of the West Coast. There are no immediate impacts as we continue to monitor for potential changes or needs. Our customers can continue to use water for drinking, cooking and bathing, but may consider limiting outdoor use to extend the current chlorine supply. Anything you can do to curtail water usage would be greatly appreciated and there is no need to stockpile water. The manufacturer is expected to be on-line within a week.

Voluntary Water Conservation:

Due to the extreme weather conditions it would be a great time for all of us to implement our water conservation techniques.  We can all start with outdoor conservation (please click on this link).

PAY MY BILL

Make online payments with your credit card, debit card, or electronic fund transfer from your bank account. You can also pay by phone or in person.

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CHANGES TO YOUR ACCOUNT

Please let us know!  Use any of the links below

Final Bill
Submit Meter Readings
Landlord Billing Calculator

REPORT OUTAGES

We encourage customers to call our maintenance line, 24 hours a day 7 days a week to immediately report any emergency situation.

509-536-0121

Meetings & Agendas

See minutes and future agendas for our board meetings.

Guideline and Standard Details

You must apply in person at our main office for a list of guidelines and fees for services.

FAQ

See answers to some of the most commonly asked questions.

CONSUMER CONFIDENCE REPORTS

See your Annual Water Quality Reports here.